On-Demand Webinar: One Year Later: Real-World Lessons from Bringing Your Billing In-House

Over a year ago, Pathways Recovery Centers made a strategic move: they brought their billing operations in-house, aiming for more control, greater transparency, and improved financial outcomes. So—was it worth it?

In this candid conversation, Drew LaBoon, Chief Operating Officer at Pathways Recovery Centers, sits down with Dean Fitch of Kipu Health to share what happened next.

They discuss:

• Surprising lessons and common pitfalls to avoid
• How stronger payer relationships improved claim resolutions
• Key financial improvements: reduced claim denials, faster cash flow
• Vital KPIs operators need to effectively manage their revenue cycle

Whether you’re considering the shift or already planning for it, this webinar delivers actionable insights from a team who’s been through it.